DSGi Case Study

Customer's challenge

To provide more efficient and cost effective delivery with year on year cost savings to 750 stores, various local distribution centres and service centres and 4 retail support centres

Taylor Woodrow’s Solution

Taylor Woodrow’s solution delivers a comprehensive FM service to agreed SLAs and within a Guaranteed Maximum Spend. With full control of the DSGi budget, Taylor Woodrow is able to deliver year on year savings; our original tender business model delivered a 15% saving against DSGi current level of spend in year one and we are committed to improve on this year on year.

Our service delivery model is dynamic to meet the fast changing retail environment and allows increases/decrease to the property portfolio to be accommodated with the minimum of effort.

Furthermore, by consolidating all FM related data onto one central database where previously it was maintained by a number of separate companies, we have enabled DSGi to benefit from significant savings in system maintenance and management costs

Our confidence in our ability to perform is underpinned by a profit at risk performance mechanism. As a result of good service delivery, DSGi have awarded the FM services to the corporate offices and distribution centers to TW under negotiation.

Benefits that Taylor Woodrow bring

• Dedicated Team
• Consistency of service delivery across the whole property portfolio
• Centralised data management and cost control
• Incentivised to improve performance and service with shared savings arrangements
• Flexible approach to service delivery model to allow additional revenue streams to be taken on board with
• minimum of additional overhead.
• Value engineering, be it in terms ofquantifiable savings and through process improvement.
• Releasing key DSGi staff to focus on core business.