The Planning Inspectorate

Customer's challenge

The Planning Inspectorate were looking for a high level of customer service within a comprehensive framework of KPIs, covering all major elements of the service.

With over 1500 people within the two buildings, successful communication is key to not only mobilising smoothly, but also ensuring that we have an efficient communication framework in place to gain feedback, communicate changes and improvements.

Taylor Woodrow’s Solution

To meet the Planning Inspectorate's needs, Taylor Woodrow offered a best in class fully integrated supply chain solution managed by a dedicated contract team and on-site help desk facility.

The service is controlled by Maximo, our CAFM system that controls and monitors the services to meet the strict performance targets. In addition all commercial functions are handled at a site level to ensure the customer has accurate and reliable cost data.

Scope of Service

• Centralised Management function and dedicated Helpdesk
• Full Cleaning and Waste Management
• 24 hour Security and Reception services
• Post room and Mail distribution service
• On-site Reprographics service
• Planned Preventative Maintenance and Reactive Repairs service
• Move Management and CAD services
• Property Management services